DocuSign is operated mirrored in European data centres. The redundant design ensures high availability, as well as a high level of protection against data loss and corruption.
Maintenance work is carried out regularly in order to maintain the functionality of the service and to adjust the scope of services. Maintenance work generally does not cause any interruptions.
The system status is displayed via the following link:
No minimum availability applies to the agreed service. However, the Support and Service Level Commitments and Service Credits according to "DocuSign Support & Service Level" apply (available on request by e-mail).